Terms Of Service

Welcome to MobyThreads. These Terms of Use govern your access to and use of our website, products, and services. By visiting our website or placing an order with us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing from MobyThreads.

1. About MobyThreads

MobyThreads is an online store offering custom and made-to-order apparel and related products. Our products may include personalized designs, customer-submitted photos, names, text, or other customization details provided by the customer.

Business Information:

MobyThreads
1901 Golf View Dr
Bartlett, IL 60103
United States

Email: support@mobythreads.com
Phone: (847) 532-0795
Support Hours: Monday–Friday, 9 AM–5 PM CT

2. Use of Our Website

By using this website, you agree that you will not:

  • Use the website for any unlawful, fraudulent, or harmful purpose.
  • Attempt to interfere with the security, functionality, or operation of the website.
  • Copy, reproduce, or misuse website content without permission.
  • Submit false, misleading, or inaccurate information when placing an order.
  • Use our products or services to infringe the rights of others.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these Terms have been violated.

3. Product Information

We make every effort to display product images, colors, sizes, descriptions, and pricing as accurately as possible. However, slight variations may occur due to screen settings, lighting, product mockups, fabric type, printing process, or production differences.

Please review all product details, size charts, personalization instructions, shipping information, and order details carefully before completing your purchase.

4. Custom and Personalized Orders

Many MobyThreads products are custom-made or made-to-order, including custom photo and graphic print apparel. By submitting custom content (such as photos or images) to MobyThreads, you confirm that you own the content or have the legal right to use it, and that it does not infringe any third-party rights or contain unlawful, offensive, or inappropriate material.

MobyThreads does not claim ownership of customer-submitted photos, names, text, or personalization details.

5. Orders and Payment

All prices are listed in U.S. dollars unless otherwise stated. Payment must be completed at checkout before an order is processed.

We reserve the right to cancel or refuse any order if payment cannot be verified, the order appears fraudulent, the product is unavailable, the customer provides incorrect information, or there is a pricing/product/website error.

6. Order Review and Accuracy

Customers are responsible for reviewing all order details before submitting an order. Because many of our products are custom-made, we may not be able to change or cancel an order once production has started.

7. Shipping

MobyThreads currently ships within the United States. We are not responsible for delays caused by shipping carriers, incorrect shipping addresses, or other circumstances beyond our control.

8. Returns, Refunds, and Replacements

Please review our Return and Refund Policy for full details.

9. Cancellations

Order cancellation requests must be sent to support@mobythreads.com as soon as possible after purchase. Cancellation is not guaranteed once production has started.

10. Intellectual Property

All website content is the property of MobyThreads and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, sell, or use any MobyThreads website content for commercial purposes without our prior written permission.

11. Privacy

Your privacy is important to us. Our collection, use, and protection of personal information is described in our Privacy Policy.

12. Prohibited Content

Customers may not submit copyrighted material without authorization, content that infringes on individuals’ likeness or privacy rights, hateful or abusive content, sexually explicit content, or content promoting violence or illegal activity.

13. Limitation of Liability

To the fullest extent permitted by law, MobyThreads is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services. Our total liability for any claim shall not exceed the amount paid for that specific order.

14. Disclaimer

Our website and products are provided on an “as available” and “as is” basis. We do not guarantee that the website will always be uninterrupted, error-free, or secure.

15. Changes to These Terms

MobyThreads may update these Terms of Use from time to time. Changes will be posted on this page with an updated effective date.

16. Contact Us

If you have any questions about these Terms of Use, please contact us:

MobyThreads
1901 Golf View Dr
Bartlett, IL 60103
United States

Email: support@mobythreads.com
Phone: (847) 532-0795
Support Hours: Monday–Friday, 9 AM–5 PM CT