FAQ

Frequently Asked Questions

1. What is MobyThreads?

MobyThreads is an online custom apparel store based in Bartlett, Illinois. We create personalized shirts, jerseys, sweatshirts, and other apparel items using customer-provided photos, names, numbers, text, or design details.

All items are made-to-order and produced after the customer places an order.

2. Are your products custom-made?

Yes. Most of our products are custom-made based on the details provided by the customer at checkout.

Depending on the product, customers may be asked to provide:

  • Photo upload

  • Name

  • Number

  • Custom text

  • Design note

  • Size

  • Color or style option

Please make sure all personalization details are correct before placing your order.

3. How do I submit my custom photo or text?

You can submit your photo, name, number, or custom text directly on the product page before adding the item to your cart.

If you forget to upload your photo or need to send extra details after placing an order, please contact us as soon as possible at:

Email: support@mobythreads.com

Please include your order number in the email.

4. What kind of photo should I upload?

For the best print quality, we recommend uploading a clear, high-resolution photo.

Please avoid:

  • Blurry photos

  • Screenshots with low resolution

  • Dark or heavily filtered images

  • Photos with important parts cut off

  • Copyrighted images that you do not have permission to use

We may contact you if your uploaded photo is not suitable for printing.

5. Can I change my custom details after placing an order?

You may request changes within 24 hours after placing your order.

Because our products are made-to-order, we cannot guarantee changes once production has started.

To request a change, please contact us at:

Email: support@mobythreads.com

6. How long does it take to process an order?

Our production time is usually 3–5 business days.

This includes preparing your custom design, printing, and quality checking the item before shipment.

During holidays or high-volume periods, production may take slightly longer.

7. How long does shipping take?

Standard shipping usually takes 7–10 business days after production is completed.

Estimated total delivery time:

  • Production time: 3–5 business days

  • Shipping time: 7–10 business days

  • Total estimated time: 10–15 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other factors outside our control.

8. Where do you ship?

We currently ship within the United States.

If shipping options are available for your address at checkout, your order can be placed successfully.

9. Do you offer free shipping?

Yes. We offer free standard shipping on eligible orders within the United States.

Any available shipping options and costs will be displayed at checkout before payment.

10. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for the tracking number to update after it is issued by the carrier.

11. My tracking number is not updating. What should I do?

Tracking information may take 24–72 hours to update after the carrier receives the package.

If your tracking has not updated for several days, please contact us at:

Email: support@mobythreads.com

We will help check the order status.

12. Can I cancel my order?

You may request cancellation within 24 hours after placing your order.

Because our products are custom-made, cancellations cannot be guaranteed once production has started.

To request cancellation, please contact us as soon as possible at:

Email: support@mobythreads.com