FAQ

Frequently Asked Questions

  1. What is MobyThreads?

MobyThreads is a US-based online apparel store offering made-to-order linen and casual clothing for everyday wear, gifting, and personal style. Our products include dresses, shirts, robes, shorts, pants, and seasonal apparel, as well as custom graphic and photo print tees.

  1. Are your products made to order?

Yes. Our products are made to order after purchase, including standard-size items that are not personalized. Each item is produced based on the size, color, and style selected at checkout.

  1. Do you sell personalized products?

Yes, some products — including our custom photo and graphic print shirts — include personalization options such as names, text, or photos. Please make sure all information is entered correctly before placing your order.

  1. Where do you ship?

We currently ship within the United States only.

  1. How long does delivery take?

Most orders take 3–5 business days to process and produce. After shipment, delivery usually takes 7–10 business days. Total estimated delivery time is 10–15 business days.

  1. How much does shipping cost?

We offer free standard shipping on eligible orders within the United States.

  1. Can I return or exchange my order?

Because our products are made to order, we do not accept returns or exchanges for wrong size selection or change of mind. However, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

  1. Can I cancel my order?

You may request cancellation within 12 hours of placing your order. After this period, your order may already be in production.

  1. How can I contact MobyThreads?

Email: support@mobythreads.com
Phone: (847) 532-0795
Address: 1901 Golf View Dr, Bartlett, IL 60103, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM CT