FAQ

Frequently Asked Questions

1. What is MobyThreads?

MobyThreads is an online apparel store specializing in made-to-order clothing, including graphic T-shirts, sweatshirts, hoodies, and other apparel items.

Each order is prepared based on the product details selected by the customer, such as size, design options, and order information.

2. Where is MobyThreads located?

MobyThreads is an online apparel business based in the United States.

Business Address:

1901 Golf View Dr
Bartlett, IL 60103
United States

3. How long does it take to process my order?

Because our products are made to order, production begins after your order is confirmed.

Orders typically require:

  • Processing and production time: 3–5 business days

  • Shipping time: 7–10 business days after production is completed

  • The estimated total delivery time is: 10–15 business days from the date your order is placed.

Processing times may vary depending on order volume, product type, and shipping destination.

4. Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible after placing your order.

Orders can only be canceled or changed before production begins. Once production has started, changes or cancellations may not be possible because each item is made to order.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can use the tracking number provided in the email to check your shipment status.

6. What if my order arrives damaged or there is an issue?

If your order arrives damaged, defective, or there is an error with your item, please contact our support team within 14 days of delivery.

Please include your order number and photos of the item so we can review the issue and provide assistance.

7. Can I return a made-to-order item?

Because many of our products are prepared specifically based on customer selections, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference.

However, we will review and assist with issues related to defective products, damaged items, or incorrect orders.

8. How can I contact MobyThreads?

You can contact our customer support team through:

Email:
support@mobythreads.com

Phone:
(847) 532-0795

Monday – Friday: 9:00 AM – 5:00 PM CST.

Saturday – Sunday: Closed